Timeline

We aim to ship orders within 14 business days from the date of purchase. While we strive to get your items to you sooner, this timeframe accounts for both production and shipping. If you need your order sooner, please reach out, and we’ll do our best to accommodate your request. We appreciate your patience, as handmade items require time and attention to detail. Please note that exceptions may apply, so be sure to check the product information for specific delivery timelines before placing your order.

Production Times

Some products may take longer to ship due to their nature. For example, items sourced from the foot of the Himalayas or southern India may require additional time for logistics. The process involves various parties, including designers, delivery teams, and customs. While this may occasionally cause delivery delays, we strive to minimize them. Thank you for your understanding.

Shipping Costs

Enjoy free shipping on orders over $200. For orders below that amount, there is a flat shipping fee you will find at the checkout. Our estimated delivery time for orders is typically 5–7 days from the date of shipping.

Delays

While we strive to provide you with a smooth shopping experience, please be aware that delays may occur during customs clearance, which is beyond our control. Rest assured; we will keep you updated on the status of your shipment throughout the process.

Lost/damaged goods - While we take every precaution to ensure the safe delivery of your items, we are not responsible for packages that may be lost or damaged during transit.

Tracking Information

To help you stay updated on the status of your order, tracking information will be provided by the carrier once your package is in transit. You can use this information to monitor the progress of your delivery.

Returns Policy

At Reeti, our products are made to order and crafted just for you. Because of this we do not accept returns unless the item is damaged. If your item arrives damaged, please share clear pictures within 24 hours of receipt and email them to us at info@reetishop.com. We’ll assess the situation and work with you to find a solution.

Imperfections

 Small imperfections are part of the charm of handcrafted items. Variations in dye, color, and fabric are natural and contribute to the uniqueness of each piece. Embrace these little details, as they make each item truly special!

Size Concerns

 We strongly recommend reviewing our size chart for each product before making your purchase. If you have any questions or need assistance, please reach out to us! If you still experience sizing issues after receiving your item, contact us within 3 days of delivery, and we’ll do our best to help.

Product Variations Keep in mind that the product images on our website may be photoshopped to enhance presentation, meaning they might not fully represent the actual color or print of the item. Each piece’s unique characteristics are what make handcrafted items so beautiful!

Due to the unique nature of our made to order products, we do not accept returns. If you have any concerns about your order, please contact our customer support team, and we will do our best to assist you.

Customs and Import Duties

Please note that the order may be subjected to customs duties, taxes, or fees during the customs clearance process as per your country’s regulations. This is not included in the purchase price and must be paid by the customer.  

Thank you for choosing Reeti. We appreciate your understanding and cooperation to ensure a smooth delivery process. In case of any queries please reach out to us.